Refund policy

Alwarda Dept Store Return Policy

At Alwarda Department Store, we strive to ensure that every customer is completely satisfied with their purchase. If you experience any issues with the size or quality of your item, we are happy to assist with a return or exchange under the following conditions:

Eligibility for Returns or Exchanges

1. Size-Related Returns:

   • Returns or exchanges for size-related issues (e.g., clothing or footwear) are accepted within 14 days of purchase.
   • The item must be unworn, unwashed, and in its original condition with all tags and labels attached.
   • Customers can exchange the item for a different size or store credit if the preferred size is unavailable.

2. Item Damage Returns:

   • If an item is damaged upon receipt, returns will be accepted within 14 days of purchase.
   • The damaged item must be returned with the original packaging and receipt.
   • Damaged items can be exchanged for the same item (if available) or refunded to the original method of payment.

Exclusions

• Items purchased on sale or clearance are not eligible for returns unless they are damaged.
• Custom or personalized items cannot be returned for size or damage-related issues.

Refund Process

• Once the return is processed, a refund will be issued to the original payment method or store credit may be provided, based on the customer’s preference.

Customer Service
If you have any questions or concerns about our return policy, feel free to contact our customer service team on out contact page. We are here to help!